Terms of Service

1. Who these terms are for

These Terms of Service ("Terms") govern the use of the Aren service ("Aren", "the service"), operated by Lifetime Software AG, Dorfstrasse 60, 8835 Feusisberg, Switzerland ("we", "us"). Full company details are in our Imprint.

Aren is a business-to-business service. Our customer is the company or other organization for which a workspace is created ("you", "the customer"). By creating a workspace or joining one, each user confirms that they act in a professional capacity on behalf of the customer, and the person who creates the workspace confirms that they are authorized to bind the customer to these Terms. Aren is not offered to consumers.

These Terms, together with the Data Processing Agreement (AVV), which forms an integral part of them, are the entire agreement between you and us. Our Privacy Policy describes how we handle personal data; it is an information notice, not part of the contract.

2. The service

Aren helps businesses manage their finances: importing bank accounts and transactions, uploading and reading financial documents, AI-assisted extraction and categorization, and planning and reporting built on that data.

• Bank connections are provided through finAPI GmbH, a BaFin-regulated open-banking provider. Your online-banking credentials are entered directly with finAPI and never reach us. The availability and completeness of bank data depends on your bank and on finAPI; we do not control either.
• AI-assisted features (document reading, categorization, enrichment) produce suggestions. They are designed to save you work, not to replace your judgment. Outputs can be incomplete or wrong, and you are responsible for reviewing them.
• The service evolves. Aren is under active development; features may be added, changed or removed. We will not remove core functionality you rely on without reasonable notice.

3. No tax or accounting advice

Aren is software, not a tax advisor, accountant or auditor. Nothing in the service, including categories, VAT rates, reconciliations or reports, constitutes tax, accounting or legal advice. You remain solely responsible for the correctness of your bookkeeping, your tax filings, and your compliance with the bookkeeping and retention laws that apply to you.

4. Accounts and workspaces

• Sign-in is primarily passwordless via emailed magic links; keep access to your email account secure. You are responsible for activity that occurs through your account.
• Workspace owners control who is invited to a workspace and with what role. Every member a customer invites acts for that customer.
• Notify us promptly at hi@aren.io if you suspect unauthorized access.

5. Your data

• Your data stays yours. You retain all rights to the financial records, documents and other content you add to your workspace ("customer data"). You grant us the right to process customer data solely to provide, secure and improve the service for you, as described in the Data Processing Agreement and the Privacy Policy.
• You are responsible for what you upload. You confirm that you may lawfully process the data you add to Aren, including personal data about your employees and business partners contained in documents, and that you have any notices or permissions this requires.
• Export and deletion. You can export your transaction data at any time and delete your account yourself. After the agreement ends, workspace data is deleted within 60 days as set out in the DPA; keeping records for your own statutory retention duties is your responsibility.

6. Acceptable use

You may not use Aren to break the law, infringe third-party rights, or store or distribute unlawful content; probe, overload or disrupt the service or its security; access it by automated means outside the interfaces we provide; or resell or provide the service to third parties without our written consent.

7. Fees

Aren is currently offered in early access. Where fees apply, they are agreed with you separately before they take effect (for example in an order or a published price list you subscribe to). We will introduce or change fees only with reasonable advance notice; if you do not agree, you may terminate before the change takes effect.

8. Availability and support

We operate the service with reasonable skill and care and aim for high availability, but we do not promise uninterrupted or error-free operation, and no specific service level is agreed. Maintenance windows, third-party outages (banks, finAPI, hosting, AI providers) and factors outside our control can affect availability. Support is provided by email at hi@aren.io.

9. Intellectual property

The service, its software, design and content (excluding customer data) are and remain our property or that of our licensors. We grant you a non-exclusive, non-transferable right to use the service for your internal business purposes for the duration of the agreement.

10. Warranty and liability

To the extent permitted by law, the service is provided "as is" and we disclaim all warranties beyond those in these Terms.

We are fully liable for damage caused by our unlawful intent or gross negligence (Art. 100 para. 1 of the Swiss Code of Obligations). To the extent permitted by law, all further liability is excluded, in particular liability for slight negligence, for auxiliary persons, and for indirect or consequential damage such as lost profits, business interruption or loss of data that you could have prevented by reasonable review or backups. Where liability cannot be excluded but can be limited, our total liability under this agreement is limited to the fees you paid us in the twelve months before the event giving rise to the claim, or CHF 1,000 if no fees were paid.

You remain responsible for reviewing AI-generated suggestions and for the accuracy of your bookkeeping and filings (Section 3); we are not liable for damage resulting from unreviewed reliance on suggestions.

11. Term and termination

• The agreement runs for as long as you have a workspace. You may terminate at any time by deleting your account or workspace, or by emailing hi@aren.io.
• We may terminate with at least 30 days' notice, and with immediate effect if you materially breach these Terms or use the service unlawfully.
• On termination, export your data beforehand; we delete the workspace data within 60 days as set out in the DPA. Sections 3, 5, 9, 10 and 13 survive termination.

12. Changes to these terms

We may update these Terms as the service and the law evolve. For material changes we will notify you at least 30 days in advance by email or within the service. If you do not agree with a change, you may terminate before it takes effect; continued use after the effective date constitutes acceptance. The version and date at the top identify the current Terms.

13. Governing law and jurisdiction

These Terms are governed by Swiss substantive law, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods (CISG). The exclusive place of jurisdiction is the seat of Lifetime Software AG (Feusisberg, Canton of Schwyz, Switzerland); mandatory statutory venues remain reserved.

14. Final provisions

If a provision of these Terms is invalid, the remainder stays in effect; the invalid provision is replaced by a valid one that comes closest to its economic purpose. You may not assign this agreement without our consent; we may assign it to a legal successor of our business. The English text of these Terms is authoritative.